Store Policy

Customer Care

STORE POLICIES

Refund policy

We always strive for 100% customer satisfaction! If you are unsatisfied with your Halo product, please contact our Customer Care team at _____________ so we can exchange, or replace your product as soon as possible. Please include photos and a detailed description of your concern(s) in the email.

Conditions. We do not refund used or damaged products.

Shipping and Handling. We do not refund return shipping or handling fees because we are a small, growing business. You are responsible for all shipping and handling costs for returned items. Once submitted, refunds are credited back to the same payment method used to make the purchase within approximately 3-10 business days.

Note: WE DO NOT ACCEPT RETURNS OR OFFER REFUNDS ON DISCOUNTED/SALE ITEMS, GIFT CARDS, OR THIRD PARTY PRODUCTS.

Privacy & Safety

We make candles, so we're not aiming to do anything odd or unexpected with your personal data. Expect us to use it to ship you things, send you newsletters, and, if you're lucky, target promotions at you.

We value our relationship with you and take your privacy seriously. The purpose of this Privacy Notice is to identify how we may process, collect, store, disclose, share and use (collectively, “use”) your Personal Information that we collect from you or from others in connection with your use of our websites (including W Candle Company, wcandlecompany.com, collectively, the “Websites/store”) or purchase of products, webinars, content or other services from us (collectively, our “Services”). This Privacy Notice also identifies your rights with respect to your Personal Information, all as described in more detail below.

We collect Personal Information from you and any devices (including mobile devices) you use when you: use our Services, register for an account with us, make a purchase, provide us information on a web form, engage or connect with us through one of our social media pages, update or add information to your account, chat with a customer support specialist, or when you otherwise correspond with us.

In addition, we also collect Personal Information about you from third parties in connection with our Services, including from the following sources:

E-commerce service providers

Email, chat and other communications service providers

Customer service providers

Data analytics service providers

Advertising providers

Social media platforms

We may use the following categories of Personal Information in connection with your use of our Services:

Personal contact details, such as name, title, addresses, telephone numbers, and personal email addresses

Date of birth

Gender

Social media account information

Account preferences

Financial information, such as credit card numbers

Location information

Device ID or unique identifier, device type, ID for advertising, order ID, and unique device token

Computer and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history, and your web log information.

Cookies Policy

Our Services use “cookies” and similar technologies. Cookies are small text files sent by your computer or device each time you visit our Services, which are unique to your account, browser or device. Cookies make web surfing and browsing easier for you by saving your preferences so that we can use these to improve your next visit to our Services – for example, remembering your login information. Cookies help us learn which areas of our Services are useful and which areas need improvement. You can choose whether to accept cookies by changing the settings on your browser. However, if you choose to disable this function, your experience with our Services may be impaired and some features may not work as they were intended. When we use cookies or other similar technologies, we may set the cookies ourselves or ask third parties to do so to help us.

Cookies may be either persistent or temporary (or session) cookies. A persistent cookie retains user preferences for a particular website allowing those preferences to be used in future browsing sessions and remains valid until its set expiry date (unless deleted by the user before the expiry date). A temporary cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Pixels, Beacons. We or third party ad servers may use invisible pixels or beacons on the Services to count how many users visit certain pages or content. This information is collected and reported in the aggregate. We may use this information to improve our marketing programs and content, and to target advertisements to you.

Other Non-Personal Information. In addition to Personal Information you choose to provide us or that is automatically collected by us and our third-party service providers when you use the Services, we and our third-party service providers may use a variety of technologies to automatically collect certain usage information whenever you visit or interact with the Services. This information may include browser type, operating system, the page served, the time, the source of the request, the preceding page view, and other similar information (collectively, “Usage Information”).

In general, your Personal Information may be used for the following purposes:

In connection with our provision of Services to you, which may include the following:

Managing and fulfilling your orders

Providing webinars

Providing programs and courses

Payment processing and account management

Providing customer support and responding to your questions or comments

Operating and improving our Services

Managing your rewards account

Who we may share your Personal Information with

We share non-Personal Information with third parties at our discretion. In connection with our services, we may share your Personal Information with the following types of recipients:

Our service providers, who we engage to help us run our business and perform the Services, including:

Software and service providers we use to manage and process your information (e.g., payment processing software providers)

Software and service providers we use to communicate with you (e.g., e-mail marketing service providers)

Advertising service providers we use to assist us in providing personalized advertising

Hosting providers that provide database storage for our business

Shipping providers for purposes of shipping products you have ordered

In addition, regardless of where you live, you have choices available to you through the device or browser you use to access the Services. For example:

The browser you use lets you control cookies or other types of local data storage.

Your mobile device lets you choose how and whether your location, advertising identifiers and other data is shared with us.

Payment Methods

- Credit / Debit Cards
- PAYPAL
- Offline Payments